| 13 years on the Web |
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Free Shipping on US orders of $100 or more * |
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| Where pricing is highly competitive.
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Wooska
Presents: |
 | Play School
Work Sports |
ZÜCA FREQUENTLY ASKED QUESTIONS
- How can I clean the bag?
There are a couple of ways. If there is a new life
form growing inside the bag from a discarded piece
of lunch meat, I suggest using a hose from a safe
distance. When you can get up close and personal,
you can hand scrub the interior and exterior with
a mild detergent solution. We have also tested the
bags in the washing machine, and discovered that the
Velcro tabs needs to be fully attached to one and
other before washing, and even then we don't recommend
washing it with anything you value in case one of
the Velcro tabs should come undone. If you decide
to use your washing machine, set it to a short, gentle
cycle with cold water, and then hang dry.
- How do I clean the frame?
You can scrub it with a sponge and detergent. The
finish is "Powder Coat", which is a plastic
powder applied to the metal and then baked on to produce
a finish more durable than paint.
- How long will my wheels flash before I have
to change the batteries?
Forever, since there are no batteries. The wheels
generate their own electricity as they turn and should
last a long time.
- I don't want my wheels to flash, what can
I do?
That is easy to change. You will need a small adjustable
wrench. The LED's in the wheels are powered by a small
electrical generator (magneto for you engineers) in
the hub. There are two ways to disable the flashing
system. One way is to swap the upper non flashing
wheels for the lower by simply removing the wheel
nuts and changing one for the other..
The other solution is to remove the flashing wheel,
remove the bearings, and then push the magnetic armature
out of the wheel. Replace the bearings and put the
wheels back on your now non-flashing ZUCA. You
might want to save the armatures in case you miss
the safety and fun of the flashing wheels someday.
- One of my wheels quit flashing, what can
I do?
There are at least two possibilities. First, have
you left your ZUCA sitting in deep muck for a
while? If so, the magneto may be wet (and mucky).
Just take the nut off, remove the wheel and then from
the wheel hub remove the bearings and plastic magneto
armature. Clean and dry everything and reassemble,
but read on. The second reason could be maladjusted
wheel nuts. If you find that the wheel has any play
on the axle, tighten the nut a little at a time until
you feel slight resistance when you turn the wheel.
Spin the wheel. If it lights up, then back the nut
off slightly while checking the lights. The best setting
is when the lights flash, but little resistance is
felt when spinning the wheel. If after that your wheels
still don't work, contact us at our Service and Care
page and request a return number.
- Will I void my warranty if I take my ZUCA
apart and paint it?
Yes and No. We encourage you to have fun with your
ZUCA and you should feel free to customize it.
If you do take it apart and later return it for warranty
repair, it is possible that we will not resolve the
problem under the warranty if, in our judgment, your
workmanship or modifications lead to the problem.
- My handle is bent. Is that covered under
the warranty?
The handles rarely bend, but when they do it is typically
due to some “outside force.” If you feel
that you have a handle that bent due to a defect in
the material or workmanship, please go to our Service
and Care page to request a return number. We will
examine the problem and if it is a defect, we will
replace the handle free of charge and ship it back
to you. If you backed over it with your Suburban,
you can send us the unit and we will give you a repair
estimate. (A picture of this event may also be a candidate
for The HAPPY FACES of ZUCA)
- My handle does not easily release and go
up and down when I push the button on the top. What
should I do?
This sounds like it would probably be covered by our
warranty assuming you are not talking about a bent
or jammed handle. Please go to our Service and Care
page to request a return number. We will adjust your
handle and send it back.
Or, you can try adjusting it yourself. Our handles
are more precision than they look and sometimes they
can get out of adjustment. If when you press the button
on the top, the retracting pins half way down the
handle do not go in far enough to release the handle,
it can be adjusted. If you would like to adjust it
yourself it is pretty easy (probably easier than boxing
up your ZUCA). Send us an email and we will send
you the instruction sheet. Don't worry, if this fails
you will not void your warranty even if you send the
parts back in a bag. |
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