If you are not fully satisfied with your order, you may return it for a full
refund within thirty days of delivery (or within the manufacturer's warranty
period, whichever is longer). If you would like to make a return, please
call us at 650.452.4510
, or email info@
.com, to obtain
a Return Goods Authorization Number.
If you find a better price, including shipping, on an identical item on line,
let us know to see if we can give you an even better deal. We will make every effort to match or beat other on line pricing. Please
call us at 650.452.4510, or email info@
.com, and give us the Web Address where you found the product and we will respond.
We do not share information with anyone. It
is our policy to keep all information we receive about you absolutely confidential. We do of course transmit encrypted minimum credit card
information to our merchant bank for credit card approvals, and ship to and product information to our vendors for shipping your orders.
With your permission we occasionally send you information we believe may
be of interest to you. At your request, Wooska
can advise specific manufacturers of requests for product literature. If
you would like to be removed from our e-mailing list, please contact us.
650.452.4510 to place your
order. Our office hours are generally 8 AM to 5 PM, Monday through Friday, Holidays excepted, United States Pacific Coast Time
when usually real people answer the phone. If you receive a voice message, please leave a message and we will return your call as soon as
All orders are confirmed via your e-mail address.
We will ship directly to anyone you designate if you complete the ship
to portion of the order form. All shipments are made via UPS Surface unless
otherwise designated. Shipments outside of the continental United States are usually shipped via United States Postal Service Global Priority Mail.
While there has been some discussion in the media over credit
card fraud on the Internet. We do not believe it is a significant problem
at this time. If you do not wish to include credit card information in
an on-line order, on the page where you select the payment type, select Purchase Order and in the Purchase Order Number field, enter
"Call for Credit Card Information".
This site has security measures in place to protect against the loss, misuse
and alteration of the information under our control. All information you
provide to Wooska.
com is transmitted using SSL (Secure Socket Layer) encryption.
SSL is a proven coding system that lets your browser automatically encrypt
or scramble data before you send it to us. We utilize Verisign Inc's Digital
Certificate technology to provide a secure Internet shopping experience.
We use Secure Sockets Layer standards from the moment you start your order
all the way through the shipping and billing process. This means that information
that is passed back and forth is encrypted from your computer to our Merchant Bank and to us.
If you have any concerns, e-mail us, call, or send a fax.
Our Credit Card Guarantee:
Shopping with Wooska.
com is safe -- you do not have to worry about credit
card safety when you are shopping at our site. We guarantee that each purchase
you make is protected and safe. If fraudulent charges are made against credit card information you submit to us, you
will not have to pay for them. In general, under federal law, you will not be liable for more than $50 if you report fraudulent charges made to your
card to your bank as soon as you are aware of the charges.
In the unlikely event that you are subject to fraudulent charges,
remember to first notify your credit card provider in accordance with its
reporting rules and procedures. If, for whatever reason, you are held responsible
for for an amount up to $50.00,
will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault
of your own from purchases made from
while using our secure server. Note that in shopping at
you are agreeing that you will not attempt to hold
Wooska.com from damages resulting from any form of "Identity Theft."