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Customer Service

Product Guarantee:
If you are not fully satisfied with your order, you may return it for a full refund within thirty days of delivery (or within the manufacturer's warranty period, whichever is longer). If you would like to make a return, please call us at 650.452.4510 , or email
info@ wooska .com, to obtain a Return Goods Authorization Number.
Price Guarantee:
If you find a better price, including shipping, on an identical item on line, let us know to see if we can give you an even better deal. We will make every effort to match or beat other on line pricing. Please call us at 650.452.4510, or email info@ wooska .com, and give us the Web Address where you found the product and we will respond.
Privacy Policy:
We do not share information with anyone.
It is our policy to keep all information we receive about you absolutely confidential. We do of course transmit encrypted minimum credit card information to our merchant bank for credit card approvals, and ship to and product information to our vendors for shipping your orders. With your permission we occasionally send you information we believe may be of interest to you. At your request, Wooska can advise specific manufacturers of requests for product literature. If you would like to be removed from our e-mailing list, please contact us.
Telephone Orders:
Wooska at 650.452.4510 to place your order. Our office hours are generally 8 AM to 5 PM, Monday through Friday, Holidays excepted, United States Pacific Coast Time when usually real people answer the phone. If you receive a voice message, please leave a message and we will return your call as soon as possible.
All orders are confirmed via your e-mail address.
We will ship directly to anyone you designate if you complete the ship to portion of the order form. All shipments are made via UPS Surface unless otherwise designated. Shipments outside of the continental United States are usually shipped via United States Postal Service Global Priority Mail.
Credit Cards:
While there has been some discussion in the media over credit card fraud on the Internet. We do not believe it is a significant problem at this time. If you do not wish to include credit card information in an on-line order, on the page where you select the payment type, select Purchase Order and in the Purchase Order Number field, enter "Call for Credit Card Information".
Secure Shopping:
This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All information you provide to Wooska. com is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt or scramble data before you send it to us. We utilize Verisign Inc's Digital Certificate technology to provide a secure Internet shopping experience. We use Secure Sockets Layer standards from the moment you start your order all the way through the shipping and billing process. This means that information that is passed back and forth is encrypted from your computer to our Merchant Bank and to us. If you have any concerns, e-mail us, call, or send a fax.
Our Credit Card Guarantee: 
Shopping with Wooska. com is safe -- you do not have to worry about credit card safety when you are shopping at our site. We guarantee that each purchase you make is protected and safe. If fraudulent charges are made against credit card information you submit to us, you will not have to pay for them. In general, under federal law, you will not be liable for more than $50 if you report fraudulent charges made to your card to your bank as soon as you are aware of the charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for for an amount up to $50.00, will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from while using our secure server. Note that in shopping at you are agreeing that you will not attempt to hold from damages resulting from any form of "Identity Theft."